Claims Management
Provision of a Dedicated Claims Team to Manage and Process Claims
The Interlink Claims Team is committed to managing your insurance claims and delivering excellence throughout the claims process.
Once you notify us of your claim, our dedicated, highly experienced Claims Managers will assist you by providing the relevant claims forms and information about the claims process.
The Interlink Claims Team operates sophisticated claims management software, which accurately tracks claims, monitors progress and facilitates efficient records management.
After Hours Claims Support
In the event of a claim or potential claim, please ensure contact is made to your servicing Claims Contact or Account Manager.
In the event an emergency arises after business hours or over the weekend, and immediate assistance is necessary, we have provided a list of the major insurers that will be able to provide you with support in the claim lodgement process.
Interlink Claims Team (Office hours)
| Carlo Muzzin | 0411 022 343 (After hours) carlomuzzin@iibs.com.au |
| Tony Le | (08) 6164 4143 tonyle@iibs.com.au |
Account Managers (After hours)
| Lucy Roberts | 0412 388 105 lucyroberts@iibs.com.au |
| Dino Safic | 0407 245 949 dinosafic@iibs.com.au |
| Penne Murphy | 0473 574 339 pennemurphy@iibs.com.au |
| Gavin Ebbs | 0455 279 995 gavinebbs@iibs.com.au |
| Tryan Christos | 0412 499 925 tryanchristos@iibs.com.au |
Workers Compensation Claim
Please submit completed form online or email the documents directly to our office to enquiries@iibs.com.au
In order to prevent unnecessary delays or your claim being prejudiced in any way, please ensure all questions on the Claim Forms are answered in full.
- Workers Compensation Claim Form
- Employer’s Report of Injury Claim Form (5 forms 5 insurers)
- Worker Consent Authority
- First Certificate of Capacity to be filled out by a doctor
Important Notice:
Do not pay any wages whatsoever without written acceptance of the claim from your Insurer. Payments to Workers prior to acceptance could prejudice the claim and you may not be reimbursed.
Should you require the Insurer to investigate the circumstances of the claim / injury, please communicate these concerns to us.
On returning the attached, please enclose the following:
- Workers Compensation First Certificate of Capacity (To be provided/requested from the treating doctor).
- Medical Accounts/Pharmacy Prescriptions etc.
- Progress Certificates of Capacity (If issued by the treating doctor).
- Final Certificate of Capacity (If one has been issued by the treating doctor).
- 52 weeks (prior to injury) payslips. If the Worker has been employed for less than this period, please provide as many weeks as possible and a copy of the Worker’s contract.
- Incident report and similar.
Insurers place a strict time limit on written notification of a claim. Please forward this information to our office within seven (7) days, to enable us to process this claim on your behalf.
If you have any queries, please do not hesitate to contact our office.
Glass Windscreen Claim
As there is no claim form required, we suggest you contact O’Briens Glass on 13 16 16 to arrange the necessary repairs/replacement. Please ensure that you have your policy number available when contacting O’Briens Glass.
Other Claims
Before lodging a claim, it’s important to understand your rights and the steps involved in the process. At IIBS, we aim to make the claims process as simple and stress-free as possible. Our team is here to guide you through every step, ensuring you receive the support and compensation you deserve. Let’s start by lodging your claim below.
