Tropical Cyclone Alfred: Key Emergency Contacts for Queensland Cyclone Response

As Queensland prepares for the approaching “Tropical Cyclone Alfred” we want to ensure that you are fully prepared and have access to the appropriate emergency services and helpful resources.

Queensland State Emergency Service (SES)

In case of storm damage, flooding, or if you need assistance with sandbagging, call the SES.
Phone: 132 500

SES Website

Emergency Services (Fire, Ambulance, Police)

For any life-threatening emergencies, always dial Triple Zero.
Phone: 000

Bureau of Meteorology (Weather Updates)

Stay updated with the latest weather warnings and cyclone alerts.
Phone (Cyclone/Severe Weather Warning Line): 1300 659 219

Queensland Warnings Summary

Insurance Support & Claims

If your property has been damaged or you’re seeking advice regarding a possible claim, contact us directly:
Phone: (08) 9228 2800
After-hours Phone: (08) 6164 4117
Email: michaelharper@iibs.com.au

Remember:

• Take photographs or videos of any damage to support your claim and speed up claim processing time.
• Discard any damaged goods that may pose a health/safety risk. Remember to take photographs, and if safe, keep a sample of the material to support your claim.

Queensland Health – Emergency Assistance

For health advice and assistance during severe weather:
Phone: 13 HEALTH (13 43 25 84)

Local Council Services

For any additional local resources or evacuation information, check with your local council:

Website for Local Council Information

Website for Road Closures

Cyclone Preparedness Checklist

• Ensure your home is secure (windows, doors, and outdoor furniture).
• Stock up on emergency supplies (food, water, first aid kits, medications).
• Charge mobile phones and keep power banks ready.
• Have an evacuation plan in place.
• Keep important documents in a waterproof container.

Additional Advice

• Always follow the advice and direction of emergency services.
• Never try to drive through flood-affected areas.
• Return to your property only when the authorities deem it safe.
• Be cautious around electrical items that may have been affected by water, especially fallen power lines which may still be live.
• Be careful around trees and buildings which may be unstable following the event.

Useful Apps For During An Emergency

We’re Here to Help.

As your trusted Insurance Brokers, we’re available to assist you with any questions regarding your policy or claims process related to cyclone damage.

Don’t hesitate to reach out if you need guidance or have concerns.