Complaints & Disputes

At Interlink Insurance Brokers (Interlink), service is our top priority. If you have any concerns regarding the service provided to you, contact your broker immediately. Every attempt will be made to resolve your complaint quickly and fairly.

Interlink Insurance Brokers subscribe to the Insurance Brokers Code of Practice and are a member of the Australian Financial Complaints Authority (AFCA). Therefore, we are committed to attempt to resolve any issues promptly and fairly in accordance with our Complaints & Disputes Policy.

If you are not satisfied with a product, service, or possible breach by your broker, authorised representative or one of our team:

1. Please contact your Interlink Insurance Brokers representative with whom you are dealing.
2. If your complaint is not satisfactorily resolved or responded to, please contact our Complaints Manager or put your complaint in writing. We will attempt to resolve your complaint fairly and quickly. The Complaints Officer will acknowledge your complaint in writing and endeavour to resolve the matter within 30 calendar days of receipt.
3. If an issue has not been resolved to your satisfaction, you can lodge a complaint with AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.